phone

Privacy Policy

 

At Firvale Clinic the privacy of your information is of utmost importance to us. The data is of a sensitive nature and its security and privacy are our priority. Should you have any questions on what data we hold and how we use it you are welcome to contact us at Firvale Clinic and discuss what data we have and how we uses it in more detail.

Why We Collect Data

Obviously with the nature of the business we are required to keep records of your treatments and visits to us so that we can monitor your progress and to help us advise you on what is the most suitable course of treatment for you. Inside this we also have to hold personal contact details so we can contact you regarding your appointments, treatment and also on occasions to inform you of any new procedures that might be of interest to you.

How We Collect Data

Firvale Clinic requires all its patients to complete and update their contact and medical details when they come for consultation. We also amend your records after you have been to see us so that there is an up to date record of where you are in the treatment process. As a patient you consent to this as part of our treatment consent and review documentation.

We do not have an automated data collection/subscription service attached to the website and any enquiries are answered on a one off basis and only stored once you have decided to make an appointment.

You have the right to amend personal data ie. contact details or medical history at any time and we would advise that for your treatment you should do this as and when necessary

How We Use Data

Firvale Clinic will only use data for your treatment and to occasionally inform you of upcoming advances in the field of aesthetics or special offers we have on.

We do not and will not share data with third parties unless prior consent on a per use basis has been given.

eg.if you were to be willing to act as a model/advocate/trial for a particular treatment with another company we have an affiliation with, this would be on a one off basis agreed by you and in conjunction with ourselves and that particular third party.

We do not carry out any combined processing of our stored data for marketing (profiling) as every patient is an individual to us.

You have the right to unsubscribe on not subscribe to our mailing list. This can be done either through the email system or on your initial/ review contact form or by contacting us directly.

How We Store Data

Our data is stored in two main ways.

Paper filing is used for your treatment records so that your file can easily be accessed and reviewed by the practitioner prior to, during and after your visit.

Computer Database: This is used for your contact details and for your appointments and appointment history plus any financial transaction records.

 

Your Data is stored with us until you are deceased or request it transferred to another practice. This is a medical requirement in place for your safety. You can request in writing to see your medical records at any point, a standard charge does however apply for this . You can have yourself removed from the mailing and emailing lists, and also request to no longer be contacted in any form should you so desire.

Data Security

All our data is kept securely under lock and key whether physical or digital. The computer data is stored in a secure cloud which is supplied as part of our IT system by e-Clinic who are responsible for that data’s integrity and security.

Use of Cookies

We do not employ cookies on our website to track you preferences and history however some of the sites that are linked to may do so and as such it is their responsibility.

Website Disclaimer

This website does link to various other companies who’s products we use . This is so that you can understand better the options available to you and the processes involved. These sites are not under the control of Firvale Clinic. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

While we endeavour to keep the information on our website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, Firvale Clinic takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. If you cant access the Site pleas contact us directly and our staff should be able to answer you questions