FIRVALE CLINIC

Membership is not refundable or transferable. Payments are payable on 1st of each month via direct debit. 12 month subscription applies to all memberships. At the end of your 12 month subscription your membership will renew on another 12 month basis unless you notify us to cancel with 2 weeks notice. Discount is only available to the named member and cannot be used in conjunction with any offers or promotions unless stated in the offer. Firvale Clinic reserves the right to alter these terms and conditions or withdraw the scheme at any time. Firvale Clinic reserves the right to refuse or cancel membership when a member is not abiding by the terms and conditions.

When joining our membership you are required to show photographic ID with proof of billing address. Treatments are subject to availability so we recommend that for peak times such as weekends, treatments are booked in advance to avoid disappointment. We reserve the right to refuse any treatment on medical grounds and/or if we consider it inappropriate in our professional opinion. Failure to attend for a pre-booked treatment without notifying us will result in 50% of the cost for the appointment being deducted from your debit/credit card on file. 

When signing up for a membership we will take your card details and direct debit information so that we can take payment on a monthly basis. If you fail to make all payments or cancel your direct debit we will take the full remaining balance from the saved card on file. You will receive an invoice to confirm this payment and membership benefits will continue until the end of your 12 month agreement.

Your membership will begin once the 1st payment has been made (1st of the month). You cannot benefit from any of the benefits until the first payment has been made.

1. Your VIP Membership is for a minimum term of 12-months.

2. Payment for your chosen membership can be paid in full at the beginning of your membership or can be paid for in 12 monthly instalments via Direct Debit.

3. On commencement of your membership you will complete an Application form and set up a Direct Debit for your monthly payments.

4. Memberships cannot be paid for using gift vouchers.

5. During your 12-month membership you will receive the treatments as defined in your membership plan. These treatments are non-transferable and cannot be refunded or exchanged for money. Treatments in your plan can only be used by yourself.

6. You can upgrade your membership to a higher plan at any time with an updated agreement.

7. You cannot downgrade your membership during the 12-month term.

8. Should you wish to cancel your membership before the end of your 12-month agreement, all treatments, taster treatments and skincare received will become chargeable at the full price. Any discounts or free treatments will become void and must be paid for in full before the cancellation can be authorised. Any request to cancel a membership before the end of the 12-month term must be provided in writing with 4 week’s notice.

9. Your plan will be automatically renewed at the end of your 12-month term unless you inform us in writing with 2 weeks notice.

10. Discounts offered on treatments and skincare cannot be used in conjunction with any other offers or promotions.

11. Treatments do not roll over to the following month. Any monthly facial treatments not taken during the month will be forfeited.

12. We have a strict 48 hour cancellation policy. Failure to cancel or reschedule before 48 hours will result in you forfeiting the treatment.

Ending Your Membership 

A 12 month subscription applies to all memberships and if you cancel before this period you may be subject to cancellation fees. Please read below to find out about our cancellation policy. You can cancel your membership by the following means:

• Email – info@firvaleclinic.co.uk

• Phone – 02380 760380

• Writing – Firvale Clinic LTD, 3 Carlton Cresent, Southampton, SO15 2EY

Within 14 Days

You have the right to cancel your membership free of charge within the first 14 days of signing up. If you cancel within 14 days but have used any of the benefits within the membership you will be liable to pay for ANY services used at the full price with no discount.

Between 14 days & 12 months

Should you wish to cancel your membership before the end of your 12-month agreement, all treatments, taster treatments and skincare received will become chargeable at the full price. Any discounts or free treatments will become void and must be paid for in full before the cancellation can be authorised. Any request to cancel a membership before the end of the 12-month term must be provided in writing with 4 week’s notice. A cancellation fee of £50 also applies on top of the above charges.

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The Memberships:

Essential Membership

Plus Membership

Premium Membership

VIP Membership